Hi there,
How can we help you?

• Change your account password.
• Verify your identity.
• Update two-step verification.
• Change your email address.
• Device confirmation.
• Unlock your account

• You must know your password.
• Use the same device for the entire process.
• Enter your email address and password as usual.
• Select Try another way.
• Select an available option.
• Follow the remaining prompts.

• Your support case number.
• Your contact details.
• Detailed information about the cause of your complaint.
• Relevant supporting documentation
• How the issue can be resolved to your satisfaction.
• Submit your complaint as soon as possible.

• Network sync loss or rejection
• Insufficient network confirmations.
• Insufficient fees for small transactions.
• Attempting to spend pending assets.
• High network volume.
• Lightning network.

• Use your account to send supported cryptocurrencies.
• Off-chain sends allow you to send funds to another.
• Using their phone number, email address, or username.
• On-chain sends are irreversible.
• You cannot receive funds sent to the wrong address.
• On-chain sends incur network fees.

• Most assets are only supported on a blockchain network.
• We offer chain support for selected assets.
• Some networks may offer lower fees and faster speeds.
• If a resource is supported by multiple networks.
• You will have the option to select the network.
• The same network must be used by both parties.

You have options when cashing out your crypto. Based on the payment methods available to you, you can transfer, withdraw, or leave your cash balance for future crypto purchases. We does not limit selling crypto to your cash balance.

• Identity verification is incomplete.
• Investigate suspicious activity.
• Regulations may limit services in some areas.
• Payment method may be unverified.
• Chargebacks or disputes can lead to a negative balance.
• Bank disruptions may affect your payment method.

• Primary balance.
• Trading fees and spread.
• Cards
• Staking srvices.
• Asset recovery.
• Saving recovery.

Staking of supported assets is available to customers who have an account in good standing and who live in a jurisdiction where we offer staking for that asset. Some jurisdictions require tax identification information for compliance. Can change eligibility requirements anytime, even after assets have been staked.

Staking is a way to earn cryptocurrency while helping strengthen the security of the blockchain network. You can unstake your crypto at any time, and crypto is always yours.

Eligible customers earn a small amount of crypto.